Privacy Policy

Privacy Policy revised according to GDPR (EU) 2016/679

Last update: May 2018

To access and/or use Manzaning’s services, users must previously provide Manzaning with certain personal data.

Our privacy policy describes how Manzaning collects and uses your personal data. Updates to this version of the Privacy Policy reflect changes in data protection law.

What is personal data?

According to current regulations, the following is understood as personal data: any information that allows direct or indirect identification of a natural person.

We do not consider personal data to be all that information that has been pseudonymized, dissociated or aggregated and that therefore does not allow the identification of a natural person.

Responsible for the processing of personal data

All comments, queries and requests regarding our use of your information are welcome and should be addressed to URBAN MANZANA, S.L with registered office at calle Reina Victoria, 2 bis ático, Barcelona, ​​Spain or by email to the address

Personal data we collect

It is important that you know that we only collect data when you use our platform or linked services, such as our Web or App for mobile devices available for both iOS and Android.

Data that you provide us, so that we can offer you our service:

  • Name and surnames
  • e-mail
  • Telephone
  • Postal address
  • DNI or NIF of the company ( when you ask us for an invoice)
  • Billing address (when you ask us for an invoice)

Data that we collect automatically for the proper functioning of our platform:

  • IP address from which you have connected to our website
  • Device from which you have purchased in Manzaning
  • Interactions on our website, such as if you have visited a category of products
  • Statistics of pages visited
  • Geolocation data of postal addresses

Regarding the cookies that we store in your browser, at  you have all the information.

In addition, we keep the history of your conversations with chat support and with merchants to guarantee an optimal service.

Use of personal data

While you are using the Manzaning services we will process and store your personal data in order to prepare your purchases and send them home, improve your user experience on our website and our mobile App, resolve any type of incident as quickly as possible, recommend product, inform you of offers so that you save the most on your purchases and to detect, investigate and mitigate possible cases of fraud in the use of our platform. In short, to be able to offer you the best online service.

Manzaning guarantees that it has adopted the appropriate security measures in its facilities, systems and files. Likewise, we guarantee the confidentiality of your Personal Data and that they will not be transferred to third parties without your knowledge. However, Manzaning will disclose to the competent public authorities the Personal Data and any other information that is in its possession or is accessible through its systems and is required in accordance with the applicable legal and regulatory provisions.

What you can do with your personal data

  • You can ask us for a copy of the personal data that we have stored in Manzaning. Send an email to indicating that you want a copy of your personal data. For security reasons we will have to validate the identity of the applicant, for this what you will have to do is send us the email requesting the data from the same email account with which you registered in Manzaning.  We will send you the requested information in less than 30 days as stipulated by current legislation.
  • You can delete your personal data. For that you will have to send an email to requesting unsubscription. If you do, that data will no longer be recoverable in the future.

How we share your data

At Manzaning we have to send some of your personal data to other companies in order to offer you our service. Check the following list to see what treatment we make of your personal data.

Name and surnames

Our stores or markets are responsible for preparing your orders, so they need your name to be able to deliver your purchase to the delivery person.

Our logistics operators are in charge of planning the delivery routes and they need to know your name to pick up your order.

Our customer service tool needs the data to manage the incidents that you send us by email to


Manzaning needs to know your email so we can manage incidents with you.

Our CRM tool needs the data to be able to send you emails with the best offers

Our customer service tool needs the data to manage the incidents that you send us by email to


Our logistics operators need to know your telephone number and thus manage any incident during the delivery, in addition to notifying us of our arrival at your home if required.

Our CRM tool needs the data to be able to send you notifications to your mobile, whether they are push or SMS notifying you of offers of interest to you.

Our customer service tool needs the data to manage the incidents that you send us by email to

Postal address

Our logistics operator needs your postal address to be able to deliver your purchase.

DNI or NIF of the company

We send it to our financial tool to generate invoices for your purchases. In the event that they are requested.

Billing address

We send it to our financial tool to generate invoices for your purchases.

Invoicing data referring to economic transactions or services provided will be stored according to legal regulations.

How long do we retain your data?

Your personal data must remain in our systems for the time necessary to be able to offer you our service, for the time necessary to comply with all legal obligations necessary to offer our service and for the time necessary to be able to comply with any requirement legal that takes precedence over Manzaning.
In any case, the duration of data retention varies depending on the context of the service we offer or the legal obligations to which we are subject.

For example the following cases can modify data retention:

– Maintain and improve the performance of our products by keeping systems safe and optimized.

– Keep financial records for the time that current legislation marks us.

Data security

We adopt measures to protect your personal data against any unauthorized access and illicit processing, accidental loss, destruction or damage. With respect to the password you have chosen to access Manzaning, you are responsible for keeping said password confidential. password. We recommend that you do not share it with anyone.

For your security Manzaning has entrusted the credit card payment system to a payment gateway. The bank details entered are encrypted and transmitted securely to the payment gateway servers and are subsequently verified with the issuing bank to prevent possible fraud and abuse.